FREQUENTLY ASKED QUESTIONS

Once you have placed an order, if you would like to amend it, you can email us at info@amatheathelabel.com (info@amatheathelabel.com)and we will try our best to assist you accordingly. However, this is not guaranteed and your order might have already been processed and room for amendments may no longer be possible. With this in mind, you will be able to request a refund once you have received your purchase if you are not completely happy. How to submit a return Simply submit the relevant information in the returns form below or email us at info@amatheathelabel.com (mailto:info@amatheathelabel.com?subject=Refund%20Request)with the same criteria listed below. We will aim to get back to you as soon as possible. We will send you a PDF of the pre-paid shipping label, which you can print out at home or at a Royal Mail post office to send the item/s back for a refund if this is your preferred choice. On the contrary, if you decide to organise your own shipping label, this is fine, just let us know that we should be expecting your return*. Once we receive your package and confirm that the item/s that we receive is in its original condition then, we will process your return with the money going back into your account within 3-5 working days*. ​ *For both options, please ensure you package your orders securely as we don't not take liability if your order gets lost or damaged in transit. ​ Exchanges We do not currently accept exchanges. If you would like to get a different size, colour or style garment, then simply return your item/s back to us following the instructions above and submit a new purchase on our website here.(https://www.amatheathelabel.com/shop) We apologise for any inconvenience in advance.

Once your order has been shipped you will receive an email with a tracking number which you will then be able to use to track the whereabouts of your delivery.

Before we send out all our products we thoroughly check each one to ensure that there are no faults. Despite this, we understand that everyone is human and mistakes can occur. If this is the case then simply email us at info@amatheathelabel.com (info@amatheathelabel.com)and type 'Product Fault' in the subject line along with your order number and what the issue is then we will be sure to rectify this issue with you as soon as possible.