FREQUENTLY ASKED QUESTIONS

Once you have placed an order, if you would like to amend it, you can email us at info@amatheathelabel.com and we will try our best to assist you accordingly. However, this is not guaranteed and your order might have already been processed and room for amendments may no longer be possible. With this in mind, you will be able to request a refund once you have received your purchase if you are not completely happy. How to submit a return Simply submit the relevant information in the returns form below or email us at info@amatheathelabel.com with the same criteria listed below. We will aim to get back to you as soon as possible. We will send you a PDF of the pre-paid shipping label, which you can print out at home or at a Royal Mail post office to send the item/s back for a refund if this is your preferred choice. On the contrary, if you decide to organise your own shipping label, this is fine, just let us know that we should be expecting your return*. Once we receive your package and confirm that the item/s that we receive is in its original condition then, we will process your return with the money going back into your account within 3-5 working days*. ​ *For both options, please ensure you package your orders securely as we don't not take liability if your order gets lost or damaged in transit. ​ Exchanges We do not currently accept exchanges. If you would like to get a different size, colour or style garment, then simply return your item/s back to us following the instructions above and submit a new purchase on our website here. We apologise for any inconvenience in advance.

Once your order has been shipped you will receive an email with a tracking number which you will then be able to use to track the whereabouts of your delivery.

Before we send out all our products we thoroughly check each one to ensure that there are no faults. Despite this, we understand that everyone is human and mistakes can occur. If this is the case then simply email us at info@amatheathelabel.com and type 'Product Fault' in the subject line along with your order number and what the issue is then we will be sure to rectify this issue with you as soon as possible.

Yes we ship worldwide. All Ama Thea The Label products are designed and made in London however, we do offer international shipping. This in mind, we offer free international standard shipping on all orders over Є/$200. For shipping pricing, visit our 'shipping & returns' page.

Shipping isn't free for all orders but we do offer free shipping over certain amounts. We offer free UK standard shipping on all orders over £50 and free international standard shipping on all orders over Є/$200. This is automatically added to your cart when you checkout.

You can see our estimated shipping times on our 'shipping & return' page depending on which option you selected at the checkout

Shipping Policy All Ama Thea The Label garments and items are designed and made in London. This in mind, we offer free UK standard shipping on all orders over £50 and free international standard shipping on all orders over Є/$200. We aim to dispatch all orders within one working day at a cut off point for at 2pm* (every weekday). All orders placed after 2pm will be dispatched the following weekday (this excludes national holidays). Orders placed on Saturday and Sunday will be dispatched on Monday (excluding national holidays). ​ *please note that our estimated time for dispatching orders may be delayed during busier time periods.

Ama Thea The Label is based in London (United Kingdom) and since we are no longer a part of the EU there has been several changes to import fees. Europe As of 23rd August 2022, when purchasing from a country in Europe, any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.   United States of America All orders above US $800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department however all duties will be calculated and payable at checkout and there should be no additional costs upon delivery.   Australia All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.   Canada Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items.  You do not have to pay the GST on the following goods that are imported into Canada by mail: - goods worth CAN$20 or less; and - gifts from family members or friends who live abroad when the worth is CAN$60 or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST. All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control. 

3-5 working days after we have received your item/s and have confirmed that it is in the appropriate condition to issue a refund. You will receive an email when your refund has been processed.

Returns Policy DOMESTIC & INTERNATIONAL We will happily offer you a full refund on items that you wish to return to us however, this will only be for items which are unused, unwashed, with all tags and protective hygiene stickers attached and still in their original condition*. Our returns window is open for 14 days from the day you receive your order. Ama Thea The Label reserves the right to decline a refund request if when we receive the item/s, we see that the tags have been tampered with, been washed, worn or aren't in the condition that we sent it out at. Please note that all items are checked thoroughly before being sent out and any issues reported will be carefully considered before a refund is issued. With this in mind, we do understand that everyone makes mistakes and if it is a manufacturers issue, then we will take full responsibility and will repair this for you as soon as possible. ​ *Please note that our scrunchies are non-refundable ​ ​ UK RETURNS AND REFUNDS ONLY ​ If you got FREE SHIPPING from us to you, we will deduct £5.50 from the amount returned back to you. If you paid for shipping, we cannot refund this amount back to you as we don't get this fee back from the courier. ​ To return your order you are welcome to organise your shipping from you to us. Or we can provide you with a pre-paid shipping label. £5.50 will be deducted from your refund to cover the cost of the pre-paid shipping label. Just please let us know your preference when emailing or filling out the returns form below to notify us. ​ INTERNATIONAL RETURNS AND REFUNDS ONLY ​ To see how much we will deduct from your refund to accommodate shipping costs, please refer back to our shipping table above depending on whether your order is coming from 'Europe' or the 'rest of the world'. ​ Despite whether you paid or received free shipping, the amount stated on the table will be how much is deducted from your refund*. ​ If you paid for shipping, we cannot refund this amount back to you as we don't get this fee back from the courier. To return your order, you will need to organise a return label yourself. Get in contact with us and we will provide you with a returns address. ​ *If you are keeping items which align with the amount necessary to receive free shipping, we will not deduct a shipping fee from us to you when refunding you. You will only be charged for a returns label if you choose this option. ​ How to submit a return Simply submit the relevant information in the returns form below or email us at info@amatheathelabel.com with the same criteria listed below. We will aim to get back to you as soon as possible. We will send you a PDF of the pre-paid shipping label, which you can print out at home or at a Royal Mail post office to send the item/s back for a refund if this is your preferred choice. On the contrary, if you decide to organise your own shipping label, this is fine, just let us know that we should be expecting your return*. Once we receive your package and confirm that the item/s that we receive is in its original condition then, we will process your return with the money going back into your account within 3-5 working days*. ​ *For both options, please ensure you package your orders securely as we don't not take liability if your order gets lost or damaged in transit. ​ Exchanges We do not currently accept exchanges. If you would like to get a different size, colour or style garment, then simply return your item/s back to us following the instructions above and submit a new purchase on our website here. We apologise for any inconvenience in advance.