SHIPPING & RETURNS

We want you to love your Ama Thea The Label purchase. If for any reason you are not completely satisfied, we are happy to offer you a refund on eligible items. Please review the details below to ensure your return meets our policy requirements.

 

As all our garments are made to order, we may be able to make adjustments to better suit your needs. If you think a small change could make your item perfect, please email us at info@amatheathelabel.com before returning your item—we’ll do our best to help.

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Eligibility for Returns (Domestic & International)

We accept returns on items that meet the following criteria:

• Unused and unworn

• Unwashed

• In original condition

• All tags and hygiene stickers must be intact and attached

• We must be notified about a wish to return within 14 days of receiving your order

Please note: We thoroughly inspect all items before dispatch. If returned items appear worn, washed, damaged, or have had their tags removed or tampered with, we reserve the right to decline a refund.

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We understand that issues can arise. If there is a manufacturing fault, we will take full responsibility and either repair or replace the item promptly.

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UK Returns & Refunds

- If your order was eligible for free shipping, £5.50 will be deducted from your refund to cover return postage.

- If you paid for shipping, this fee is non-refundable as it is a direct cost from the courier.

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You have two return options:

1. Organise your own return shipping – contact us for the return address.

2. Request a pre-paid shipping label – we’ll send a Royal Mail PDF label to print at home or at the Post Office. £5.50 will be deducted from your refund to cover this cost.

Please inform us of your preferred option by emailing us or submitting the returns form below.

 

International Returns & Refunds

If you are returning an item from outside the UK, please refer to our shipping cost table to see the amount that will be deducted from your refund for return shipping. This deduction applies regardless of whether you paid or qualified for free shipping.

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International customers must organise their own return shipping. Please contact us to request the correct return address.

Note: If your return still qualifies for free shipping based on the final value of items kept, you will not be charged for the original shipping. You will only be charged for return shipping if you request a pre-paid label.

 

How to Submit a Return

To begin the return process, please either:

• Fill in the returns form below, or

• Email us at info@amatheathelabel.com with your order number and reason for return

We will respond promptly with instructions and, if requested, a pre-paid returns label. Once we receive your return and confirm the item is in its original condition, we will process your refund within 3–5 working days.

Please ensure all items are securely packaged. We are not responsible for any items lost or damaged in transit.

 

Exchanges

We do not currently offer direct exchanges.
If you would like a different size, style, or colour, please follow the return process outlined above and place a new order via our website.

 

As all our garments are made to order, we may be able to make adjustments to better suit your needs. If you think a small change could make your item perfect, please email us at info@amatheathelabel.com before returning your item—we’ll do our best to help.