SHIPPING & RETURNS
Shipping Policy
All Ama Thea The Label garments and items are designed and made in London. This in mind, we offer free UK standard shipping on all orders over £50 and free international standard shipping on all orders over Є/$200.
Shipping Orders
We aim to dispatch all orders as soon as possible, but please allow 1-5 workings days for your order to be dispatched, depending on your chosen shipping option. We dispatch all our orders before 2pm, any orders made after this time will be processed on the following working day (this excludes UK public holidays). Orders placed during weekends and UK public holidays will be processed on the following working day.
Shipping costs are calculated when you're checking out and once you have entered your delivery address. You will be sent a tracking number once your order has been dispatched so you can follow the progress of your order to your door. If your have any specific questions regarding your order, feel free to contact us at info@amatheathelabel.com.
If you wish to return any items, shipping costs will be deducted from your refund.
UK SHIPPING
SHIPPING SERVICE
ESTIMATED SHIPPING TIME (WORKING DAYS)
PRICE (£)
FREE SHIPPING ABOVE (£)
STANDARD SHIPPING
3-5
5.50
50
EXPRESS SHIPPING
1-2
6.50
150
INTERNATIONAL SHIPPING
DESTINATION
SHIPPING SERVICE
ESTIMATED SHIPPING TIME (WORKING DAYS)
PRICE (£)
FREE SHIPPING ABOVE (£)
EUROPE
STANDARD SHIPPING
3-5
15.30
200
EXPRESS SHIPPING
2-4
20
N/A
REST OF THE WORLD
STANDARD SHIPPING
EXPRESS SHIPPING
5-7
2-3
17
25
250
N/A
Returns Policy
DOMESTIC & INTERNATIONAL
We will happily offer you a full refund on items that you wish to return to us however, this will only be for items which are unused, unwashed, with all tags and protective hygiene stickers attached and still in their original condition*. Our returns window is open for 14 days from the day you receive your order. Ama Thea The Label reserves the right to decline a refund request if when we receive the item/s, we see that the tags have been tampered with, been washed, worn or aren't in the condition that we sent it out at. Please note that all items are checked thoroughly before being sent out and any issues reported will be carefully considered before a refund is issued. With this in mind, we do understand that everyone makes mistakes and if it is a manufacturers issue, then we will take full responsibility and will repair this for you as soon as possible.
*Please note that our scrunchies are non-refundable
UK RETURNS AND REFUNDS ONLY
If you got FREE SHIPPING from us to you, we will deduct £5.50 from the amount returned back to you.
If you paid for shipping, we cannot refund this amount back to you as we don't get this fee back from the courier.
To return your order you are welcome to organise your shipping from you to us. Or we can provide you with a pre-paid shipping label. £5.50 will be deducted from your refund to cover the cost of the pre-paid shipping label. Just please let us know your preference when emailing or filling out the returns form below to notify us.
INTERNATIONAL RETURNS AND REFUNDS ONLY
To see how much we will deduct from your refund to accommodate shipping costs, please refer back to our shipping table above depending on whether your order is coming from 'Europe' or the 'rest of the world'.
Despite whether you paid or received free shipping, the amount stated on the table will be how much is deducted from your refund*.
If you paid for shipping, we cannot refund this amount back to you as we don't get this fee back from the courier.
To return your order, you will need to organise a return label yourself. Get in contact with us and we will provide you with a returns address.
*If you are keeping items which align with the amount necessary to receive free shipping, we will not deduct a shipping fee from us to you when refunding you. You will only be charged for a returns label if you choose this option.
How to submit a return
Simply submit the relevant information in the returns form below or email us at info@amatheathelabel.com with the same criteria listed below. We will aim to get back to you as soon as possible. We will send you a PDF of the pre-paid shipping label, which you can print out at home or at a Royal Mail post office to send the item/s back for a refund if this is your preferred choice. On the contrary, if you decide to organise your own shipping label, this is fine, just let us know that we should be expecting your return*. Once we receive your package and confirm that the item/s that we receive is in its original condition then, we will process your return with the money going back into your account within 3-5 working days*.
*For both options, please ensure you package your orders securely as we don't not take liability if your order gets lost or damaged in transit.
Exchanges
We do not currently accept exchanges. If you would like to get a different size, colour or style garment, then simply return your item/s back to us following the instructions above and submit a new purchase on our website here.
We apologise for any inconvenience in advance.